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Bentonville, Arkansas  |

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Service Offerings

" Quality is about doing the right thing when no one is looking. " 

- Henry Ford
  • Technical analysis & explanation in layman's terms of lab test failures

  • Interpretation of the internal and external risk(s) associated with lab test failures and other-related product compliance or quality issues

  • Advise on the resolution of lab test failures through root cause analysis and development & implementation of corrective action plan (CAP)

  • Guidance to effectively communicate product regulatory compliance, quality assurance, lab test failures or other related-issues to the buyers and necessary supporting teams within the complex organization

  • Collaborate with the third-party labs and your internal teams & global supply chain network (i.e. China & off-shore manufacturers) to ensure the issues are successfully resolved and in the expected manner

  • Ability to work around the clock with the sense of urgency to minimize the risk of missed ship dates, empty shelves, lost sales, chargebacks, buyer aggravation and other unnecessary business interruptions

"Reactive" Consultation Services (short list)

  • Training and education on the compliance and quality testing program, policies and processes mandated by the Walmart, Sam's Club and e-commerce teams (i.e. pre-production, production, in-store, testing frequency, lab assignment, ICIX, UPC change, material change, etc.)

  • Research and consultation on the product technical specifications and testing protocols in a constantly changing environment

  • Product line review - general evaluation and risk assessment

  • QA inspections, sample seal pulls, social compliance audits, supply chain security/C-TPAT audits, factory capability & capacity audits, new/ pending/enacted legislative bills (Local/State/Federal), regulatory violations, CPSC recalls, Lacey Act, CARB composite wood, CPSIA, GCC/ CPC, law labels, TRA/LHAMA toxicology, CA Prop 65, WERCS, pesticides, VOC's, product benchmarking, defective return analysis, CPSC/state reporting, E-Waste, Undue Influence, design risk assessment, FMEA, testing data analysis, testing demand planning/budgeting, etc.

  • Lab selection assistance (i.e. lab expertise, technical support, testing capabilities, locations, customer service, pricing, turnaround time, etc.)

  • General evaluation and feedback of your internal compliance, quality assurance and testing processes/policies to be proactive in detecting gaps and potential issues before it becomes a significant problem

  • Reduce costs by eliminating unnecessary and redundant testing

"Proactive" Consultation Services (short list)

Other Consultation Services